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Siemens Business Services Delivers Superior Support Services With CA's Support Automation Solution

Overview The support provided by Siemens Business Services directly impacts agent satisfaction, loyalty, and their ability to serve customers. Siemens Business Services endeavors to bring this level of IT service delivery to their end users by deploying the most innovative support automation solution on the market. The Siemens Business Services team at the Mason, Ohio Shared Call Center chose the CA SupportBridge support automation solution - designed to prevent, detect, and repair computer problems before they cause significant disruption to operations - to assist in meeting their IT service desk objectives for a top insurance and financial firm.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	February 2007
Format	Case Studies
Topics	N/A

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