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Wipro Incorporates Industry Standard Best Practices With CA's Service Management and Network Management Solutions
Overview As Wipro provides offshore services to many of the world's top multinational corporations, it is absolutely essential for the company to have a robust - always "Available" - information systems architecture. Any downtime beyond a couple of minutes could potentially have a major business impact. The quest for a proven solution with consistency in providing efficient services to its large customer base led Wipro IT team (known internally as the IT Management Group, IMG) to CA's Service Management and Network Management suite of products - including Unicenter ServicePlus Service Desk, Unicenter Network and Systems Management (Unicenter NSM), Unicenter Service Level Management (Unicenter SLM) and Unicenter Management Portal.
| Publisher | CA (Computer Associates) | File Format | |
|---|---|---|---|
| Date Published | February 2007 | ||
| Format | Case Studies | ||
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