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Common Myths About ITIL
Overview Companies around the globe are jumping on the IT Infrastructure Library (ITIL) bandwagon. ITIL was developed by the United Kingdom's Office of Government Commerce (OGC) in the late 1980s. The comprehensive and non-proprietary guidance, documented in a set of books, describes an integrated, process-based best practice framework for managing IT services. While ITIL process improvement and standardization promises to greatly upgrade service and yield cost savings, success is not guaranteed. There are, in fact, some common misconceptions or myths explain in this paper that could lead an organization astray.
| Publisher | Jupitermedia | File Format | HTML |
|---|---|---|---|
| Date Published | June 2006 | ||
| Format | White Papers | ||
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