White Papers

ITIL and the CMDB: Think Small?

• Tags:
• cmdb,
• configuration management database,
• objectives,
• library

Overview The concept of the Configuration Management DataBase (CMDB) is not exceedingly difficult to comprehend, particularly as it applies to the Information Technology Infrastructure Library (ITIL). However, the actual implementation of a CMDB and clearly demonstrating value can introduce subtle complexities as a result of competing business objectives and internal IT requirements. But as a standard and trusted data source, even the simplest of CMDBs can provide a means for improving internal communications and dialogue with IT customers. Even small-scale CMDB deployments could potentially help IT yield measurable benefits in operational effectiveness, cost efficiencies and improve the overall quality of service. But perhaps most importantly, the CMDB provides an early foundation for changing a reactive IT culture into a proactive service provider.

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