Accounting Applications White Papers
Sage Accpac CRM Becomes the Right Ticket for Telaid
Overview When something would go wrong with a customer's store cash register, POS terminal, or TV in their electronics department, the customer would call Telaid. Because the Telaid Service Groups were using disparate pieces of software, if one group was working with a customer, the others might not know it. Duplicate dispatches were going out for technicians who could have solved two or three trouble tickets on the same call instead of going back each time, costing Telaid wasted time and money. The company formed an Implementation Team of key employees who helped to refine and change the old work processes so that the tools would fit the new work processes. Teliad compared software, vendors, and eventually agreed on Sage Accpac CRM.
| Publisher | Sage Software | File Format | |
|---|---|---|---|
| Date Published | January 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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