ITIL White Papers
The Convergence of IT and OSS Requires a Unified Approach
Overview This paper will focus on the trends creating the three areas of convergence; assets, services and processes. A unified approach requires a modern solution to create efficiencies of scale, lower operational costs and retain workforce knowledge. Service Providers can leverage a unified approach to take advantage of convergence in a competitive marketplace. ITIL is focused on IT only, but the fact of the matter is that the principles should not be applied to IT in isolation. The business demands that this be done across all critical assets, not just IT. The provisioning of Triple Play services requires a collection of assets that work together.
| Publisher | MRO Software | File Format | |
|---|---|---|---|
| Date Published | July 2006 | Downloads | 10 |
| Format | White Papers | ||
| Topics | |||
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