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Incident Management - Do's and Don'ts

Overview This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service Desk on ITIL principles, or moving a current Help Desk to an ITIL based single point of contact - by offering ideas and practical suggestions. The suggestions and observations contained in this paper are taken from personal experience obtained over a number of ITIL implementations.

Further White Paper Details
Publisher	Serio	File Format	PDF
Date Published	November 2006	Downloads	448
Format	White Papers
Topics	Help Desk, ITIL

Did you find this white paper useful? 4 out of 6 users found this white paper useful

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