Fujitsu Services public sector managing director Peter Hutchinson said in a statement: "As a result of this new service, NHS staff will receive a much enhanced IT helpdesk function at improved value for money.
By applying service management best practices, a helpdesk could know the configuration of a caller's system - and then choose to solve the same problem in all systems with the same configuration. If processes are improved and the calls to the...
The helpdesk also offers medical staff the ability to register problems via email and through a web logging facility. The helpdesk contract was awarded to Fujitsu Services in April last year, in a deal worth £41m over seven years.
Two-thirds of UK office workers take a 'handy Andy' approach to PC problems and attempt to sort it out themselves, rather than contacting the IT helpdesk. One in 10 of those surveyed claimed they might try this up to five times in the hope of...
Over the longer term, customer-contact jobs such as helpdesk or call centre roles could migrate into virtual worlds, where customers can be both informed and entertained. Rising energy prices have put the eco issue firmly on the CIO's radar but...
International hotelier NH Hoteles has rationalised its IT service desk procedure in anticipation of doubling its business by 2009. The company operates 350 hotels for business guests in 20 countries, and its IT infrastructure is maintained by only...
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