Help Desk White Papers

Problem Management - Why and How?

Overview This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking an introduction to Problem Management. By offering ideas and practical suggestions, it is hoped this paper will be useful for anyone setting up a new Problem Management Process based on ITIL principles.

Further White Paper Details
PublisherSerio File FormatPDF
Date PublishedNovember 2006 Downloads243
FormatWhite Papers   
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