Ex-Irish state owned telco, Eircom, has implemented a £320,000 service management application for all of its service operations. Called SORTS (Service Order Reporting and Tracking System), the programme tracks all of Eircom's service orders, for...
Coates said: "That view was based on my knowing the company from the outside. He is a telecoms industry analyst and E&Y partner who acted as strategic financial advisor to One.tel during its sale to Centrica.
The way an organisation can address these problems is to focus on the definition of user profiles and to achieve a shared view of business processes. Adopting a process-centric view can actually help resolve the problem.
The user can view a sequence of maps each tailored to the user's phone, indicating the directions from starting point to destination. The decision now needs to be made at a strategic level and include a comparison of the benefits of buying...
For the largest organisations, the infrastructure itself can be just so huge that it becomes almost impossible to take a holistic view. There is little time left to get strategic about IT. Indeed, which CIO in his right mind would not agree that it...
What are the legal considerations for bringing an outsourcing deal back in-house - aka 'insourcing'? You might have more leverage at this stage in the relationship, and a clearer view of the difficulties, than you had at the beginning.