Lucent Technologies is aiming to provide IT managers with the ability to manage multiple services from a single location. The Intelligent Service Manager (ISM) is a software platform supporting Web-based provisioning which will allow customers, via...
Ex-Irish state owned telco, Eircom, has implemented a £320,000 service management application for all of its service operations. Called SORTS (Service Order Reporting and Tracking System), the programme tracks all of Eircom's service orders, for...
Service management of corporate IT will never work without solid operational processes, argues Quocirca analyst Jon Collins. We hear a lot about how we should organise our IT infrastructures to provide an effective service to the business.
What are the legal considerations for bringing an outsourcing deal back in-house - aka 'insourcing'? Addleshaw Goddard associate Nigel Thomas gives some advice. Given the plethora of insourcing stories that have emerged over the last few months...
HP's revised service desk product strategy represents a "major decision point" for many customers in the Asia-Pacific region, according to an analyst. HP's software business group on Monday announced several updates to its IT management product...
International hotelier NH Hoteles has rationalised its IT service desk procedure in anticipation of doubling its business by 2009. The company operates 350 hotels for business guests in 20 countries, and its IT infrastructure is maintained by only...