Service Level Management White Papers
Beyond ITIL: The Cultural Dynamics of IT Service Management
Overview ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL is a framework that outlines accepted best practices for IT Service Management. One of ITIL's biggest benefits is that it brings a common vocabulary across the organization. In fact, a closer look at these cultural frameworks helps explain why there are varying degrees of enthusiasm for a process-based framework like ITIL. Understanding these cultural frameworks will help to explain ITIL more clearly, and see which parts of it are likely to make sense for the organization.
| Publisher | MRO Software | File Format | |
|---|---|---|---|
| Date Published | March 2006 | Downloads | 2 |
| Format | White Papers | ||
| Topics | |||
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