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Service Level Management White Papers

Meeting Service Levels: For External Service Providers and Internal Departments

Overview This paper discusses how service providers (outside organizations) and internal departments, such as operations and maintenance; can increase accountability and performance by adopting service level agreements with their "Customers." This paper provides an explanation on how technology solutions can support ITIL concepts, provide Service Level Agreements and manage to meet service contracts for all parts of the organization that are responsible for asset and service management.

Further White Paper Details
Publisher	MRO Software	File Format	PDF
Date Published	July 2006	Downloads	1
Format	White Papers
Topics	Service Level Management, SLA, ITIL

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