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Service Level Management White Papers

Capacity Management: A CA IT Service Management Process Map

Overview CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL process journey, reviewing each process activity that must be addressed in order to achieve process objectives. Along each journey, careful attention is given to the critical role of technology in both integrating ITIL processes and automating ITIL process activities.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	August 2006	Downloads	81
Format	White Papers
Topics	Service Level Management, Best Practices, ITIL

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Channel:
IT Governance

Businesses struggle with SOA complexity

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Channel:
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Tags:
ovum,
soa

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Publisher:
ZDNet UK

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Publisher:
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IBM Information Server Change Data Capture

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Publisher:
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Publisher:
IBM

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