Service Level Management White Papers

ITIL Implementation Best Practice

Overview ITIL is being adopted in ever larger numbers of IT organisations as a framework for IT Service Management process definition and structure. Experiences differ over the results, often influenced by the implementation approach. In this paper, Gartner will explore the current state of ITIL implementations, including emerging best practices as well as short-comings in the ITIL framework.

Further White Paper Details
PublisherGartner File FormatPDF
Date PublishedJuly 2004 Downloads1
FormatWhite Papers   
Topics
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