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Demystifying ITIL: Recommendations for the SME Market

Overview Businesses examining how ITIL processes may benefit them should bear in mind organisational dynamics, maturity and resources as part of the appraisal. This is important as SMEs tend to experience frequent business changes necessary to satisfy continual and, at times, explosive growth. Although ITIL is regarded as the industry best practice for IT Service Management, many other best practices and frameworks exist to facilitate Service Management such as Control Objectives for Information and Related Technology (COBIT), Six Sigma and CMMi. Corporate control requirements such as Sarbanes-Oxley can also affect ITIL. Numara Software is aware and committed to ITIL but careful to adopt those ITIL best practices that are practical for the customers.

Further White Paper Details
Publisher	Numara Software	File Format	PDF
Date Published	June 2006	Downloads	221
Format	White Papers
Topics	Best Practices, Sarbanes-Oxley, ITIL

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