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Dutch Mortgage Provider Installs Customer Relationship Management Solution to Achieve Operational Excellence
Overview Bouwfonds Hypotheken is a specialist residential mortgage provider in the Netherlands. To maintain its competitive edge, it needed to update and consolidate its fragmented IT architecture, which was hindering the speed of communication both internally and with customers. After a comprehensive RFI and RFP procedure, Bouwfonds Hypotheken decided to partner with Avanade to install a solution based on Microsoft BizTalk Server 2004, coupled with Microsoft CRM (now part of Microsoft Dynamics). The decision has paid off and after just six months, Hypotheken is now able to provide more information to its broker clients and process mortgage information at an accelerated pace.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | January 2007 | ||
| Format | Case Studies | ||
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