You are here: silicon.com > Resources > White Papers > Networking and Communications > Network Technologies > Voice - Data Integration

Voice - Data Integration White Papers

Customer Data Integration: Creating One True View of the Customer

Overview To maintain, manage, and track the critically important relationships and the associated customer activity, corporations are investing valuable time and resources into managing customer data with Customer Data Integration (CDI) systems. CDI is a combination of technologies and processes that manage the integration held within customer information systems so that interactions can be managed for the mutual benefit of both the customer and the business. After all, the ultimate success of a relationship between a business and a customer is determined by the quality of the interaction. CDI systems are complex puzzles with many interlocking pieces, where each individual piece serves a purpose.

Further White Paper Details
Publisher	SAS Institute	File Format	PDF
Date Published	September 2006	Downloads	10
Format	White Papers
Topics	Voice - Data Integration, Knowledge and Data Management, Data Quality

Did you find this white paper useful?

Why now is the time to integrate VoIP in SMB networks

Publisher:
IBM

TechRepublic Resource Guide - VoIP Best Practices

Publisher:
TechRepublic

Tags:
voip - ip telephony

Communications Enabled Business Process Software

Publisher:
SDC Solutions

Tags:
voip - ip telephony

Defining a Mobile Architecture for Success: How, When and Why to Use a Multichannel Access Gateway

Publisher:
iAnywhere Solutions (Sybase)

Tags:
local area networks (lan)

Securing Voice Networks

Publisher:
Global Knowledge

Tags:
voip - ip telephony

The Directors' Cut: David Taylor says get headhunted - again and again

We crave human interaction and it is simply the lack of hours in a day that dictates our need to approach this activity in a structured, professional and focused way. A feeling of togetherness - the social interaction that is so vital to our self...

Channel:
Comment & Analysis

CRM and ASP - welcome to TLA heaven

However, the CRM vendors quickly realised the web is a valuable customer interaction channel and one they need to address. In its early stages, CRM software vendors focused on integrating the three principal domains of activity - sales, service and...

Channel:
Comment & Analysis

CRM - citizen relationship management?

Now we're moving into the government-to-consumer space, where there are millions of relationships to manage. Many of the big customer relationship management (CRM) players - including eWare, Onyx, Oracle, and Siebel - are hungrily bidding for...

Channel:
Comment & Analysis

Brunel University's Business Class: A programme management primer

Very much like an orchestra conductor encouraging relationships between the various instrument sections - creating a harmony when they work together as opposed to separate blocks of sound when playing in isolation.

Acronym soup: The fate of ERM, SRM... and more

As recently as 2002, analyst house Meta Group warned that the business performance of companies that failed to manage their entire relationship network with the same rigor and discipline as they managed their customer relationships would suffer.

Channel:
Enterprise
Tags:
srm,
prm,
erm,
crm

Banks held back by "disconnected" communication channels

Datamonitor said not one of the UK banks it approached attempted to cross-sell related banking products during the course of the customer interaction, and only 14 per cent managed to capture the customer’s basic contact information for...

Channel:
WebWatch
Tags:
crm,
banks

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Voice - Data Integration White Papers

Customer Data Integration: Creating One True View of the Customer

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific