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Top Partner Picks Microsoft Service Plan, Quickly Resolves Customer Issues
Overview Microsoft Gold Certified Partner ABC Computers implements sophisticated, integrated solutions to hundreds of companies throughout the Midwest. To supplement its staff of 30, the Wisconsin-based company purchased support from Microsoft Business Solutions as needed. But with its customer base growing, ABC Computers noticed that support costs had begun to rise as well. ABC Computers signed up for the Microsoft Business Solutions Partner Advantage Business Solutions service plan to broaden its ability to tap into Microsoft resources when working on customer issues. As a Microsoft Gold Certified Partner, the plan provides ABC Computers with a Service Account Manager (SAM), who facilitates the resolution of up to 300 incidents each year.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | January 2007 | ||
| Format | Case Studies | ||
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