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Infineon Improves Efficiencies and Lowers Costs With BMC Software

Overview Infineon Technologies designs, builds, and markets advanced semiconductor solutions and services. Infineon Technologies needed a consolidated approach for tracking and managing customer issues, service requests, change requests, and IT assets. They chose the BMC Remedy IT Service Management (ITSM) suite to centralize their service management activities and standardize their processes - including the adoption of ITIL guidelines - in order to increase efficiencies and reduce costs.

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	January 2007
Format	Case Studies
Topics	Help Desk, Service Level Management, ITIL

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