Infrastructure Management White Papers
Northeastern University Improves IS Support With BMC Remedy Action Request System
Overview A world leader in practice-oriented education, NorthEastern University (NEU) emphasizes educational programs that link classroom learning with workplace experience and integrate professional preparation with study in the liberal arts and sciences. In 1998, when NEU needed to replace its manual spreadsheet-based trouble tracking process, the Information Services (IS) staff determined that the best approach would be to build custom applications on AR System to meet specific needs of the university environment. In 2001, IS launched a major redesign and upgrade of its AR System deployment. This effort was driven by the desire to leverage AR System Mid-Tier Web capabilities and to integrate the custom ITSM applications with PeopleSoft and other business applications.
| Publisher | BMC Software | File Format | |
|---|---|---|---|
| Date Published | January 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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