Help Desk White Papers
R+V Versicherung Creates Integrated Service Desk Solutions Around Remedy
Overview Within R+V, Central User Services (ZBS) is responsible for providing the technical support for all IT systems, and is the central point of contact for all technical problems. Previously, ZBS was using a problem-tracking tool that did not have workflow functionality. As such, changes in the team structure could not be tracked transparently. Primarily because of its flexible workflow functionality and reporting options, the Remedy Service Process Management platform, Action Request System (AR System) became the solution of choice for R+V in the late 1990s. Now, a comprehensive and highly integrated solution built on AR System enhances ZBS' ability to track and manage the numerous incoming support calls.
| Publisher | BMC Software | File Format | |
|---|---|---|---|
| Date Published | January 2007 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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