A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
The admission came from Monica Visconti, European CRM marketing manager at US CRM vendor Remedy. Remedy claimed the situation has got so bad the company has commissioned a research project from Cambridge University and IDC to work out how to bring...
Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). When it comes to project management, what separates the wheat from the chaff?
In fact, the IT Infrastructure Library (ITIL) - a cohesive set of best practices supported by training and implementation tools - is completely bound up with the modern approach to service management.
All of a sudden, the likes of BMC, CA, HP and IBM started to show a great deal of interest in Itil. The likes of BMC and CA are taking the lead in trying to simplify what Itil is all about. Likewise, BMC's 'swimlane' diagrams take process flows and...
But satisfaction with the results is patchy with almost one in five of the total sample saying SOA has created unexpected complexity. The Ovum survey found a high correlation between a business' level of satisfaction with SOA and their commitment...
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