The latest report from AMR research found demand for localised CRM software in Europe is high, yet few vendors offer fully localised products modified to cater for different languages, diverse cultural expectations and time zone delays.
Likewise, having a volume of information at hand is not important, while timeliness and accessibility of information become a priority - these things are not the strong points of most desktop CRM vendors.
We'll indelibly change the dynamics of the hosted CRM marketplace for the next couple of years," Siebel said. The company acquired Salesforce rival Upshot to further boost its OnDemand business, and said this week that it would scoop up Ineto...
Competitors in the CRM market, such as Salesforce.com and Siebel Systems, which database giant Oracle plans to acquire, already offer hosted CRM. Customers "pay for as much CRM as they use in a hosted environment for as long as they want to use it...
Web services offer many of the same advantages of SOA when integrating applications. When legacy applications remain, they will need to be integrated with the new systems. John Gledhill, global director of application product management at Lawson...
Wetteman said interest in SaaS is generally growing despite concerns about customisation and integration - making the software fit with unique business processes and integrating it with existing legacy systems.