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Egyptian ISP Boosts Sales Revenue With Award-Winning Integrated Customer Relationship

Overview LINKdotNET, one of the largest private Internet Service Providers (ISPs) in Egypt and the Middle East region, wanted a new Customer Relationship Management (CRM) solution to support business expansion and growth. The ISP needed an integrated solution to improve customer service and fault monitoring of both connectivity and hosted services in Saudi Arabia, the United Arab Emirates (UAE), and Egypt. Working with Microsoft, Link Egypt, the technical arm of LINKdotNET, implemented Microsoft CRM (now part of Microsoft Dynamics) integrated with Microsoft Operations Manager 2005 and Microsoft Office SharePoint Portal Server 2003. Customer service has been improved because LINKdotNET now automatically detects any connectivity or server faults before customers notice them.

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	January 2007
Format	Case Studies
Topics	N/A

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