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Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions
Overview In 1998, the telecommunications giant Vodafone Group made a major investment in the rapidly expanding Egyptian telecommunications market, establishing Vodafone Egypt through a Joint Venture Agreement of international and Egyptian investors. Since then, Vodafone Egypt has invested heavily in its existing network, growing its customer base to more than three million subscribers. Vodafone Egypt set out to change the way in which it logged and tracked issues relating to lost or faulty mobile phones, and in doing so, improved its processes across the organization. Using BMC Remedy solutions, the company has enhanced its services, sped incident resolution, eliminated paperwork, and realized significant ROI.
| Publisher | BMC Software | File Format | |
|---|---|---|---|
| Date Published | January 2007 | Downloads | 24 |
| Format | Case Studies | ||
| Topics | |||
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