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Help Desk White Papers

Wipro Implements ITIL and Improves Efficiencies With BMC

Overview Wipro provides comprehensive IT solutions and services to corporations globally. In supporting a global customer base, Wipro was looking for an ITIL-compatible help desk solution that could easily integrate with Network and Systems Management (NSM) and Customer Relationship Management (CRM) tools. It also needed a highly-customizable solution that could automatically generate tickets through a single console. To meet these needs, Wipro turned to BMC Remedy Help Desk.

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	January 2007	Downloads	4
Format	Case Studies
Topics	Help Desk, ITIL

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