Database Management White Papers
Mail Order Firm Enhances Reporting, Improves Customer Service, and Cuts Licensing Costs
Overview Germany's third largest mail order company neckermann.de GmbH employs 7,800 people and recorded revenues of €1.71 billion (U.S.$2.03 billion) in 2004. A third of the company's sales are generated through 700,000 agency customers. Field service staff, responsible for supporting these, historically received business updates from headquarters every two weeks. As a result, information, such as customer payment arrears, was often out of date. To address this, the company deployed a new information system based on Microsoft SQL Server 2000 and IBM ThinkPad mobile computers. This provides staff with current business data and helps them address customer queries more quickly.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | January 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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