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Bridging the IT Operations Divide With ITSM

Overview IT Service Management (ITSM) is becoming a near panacea for information technology - helping IT to serve the needs of customers, ensuring positive user experience, improving productivity, and increasing the bottom line through positive results. Technology adoption is no longer driven by the awe of the innovation itself. Rather, IT evolution is driven by the intersection of people, processes, and technology, where all work together to meet service expectations.

Further White Paper Details
Publisher	Enterprise Management Associates	File Format	PDF
Date Published	June 2006	Downloads	16
Format	White Papers
Topics	Help Desk, Service Level Management, ITIL

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