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SLA White Papers

Business Metric Driven Customer Engagement for IT Projects

Overview It is the general case that business process improvements can be achieved through a range of possible projects ranging from pure business process reengineering through to IT deployment. When IT forms part of the process improvement project Service Level Agreements (SLAs) and functional solution requirements provide the means of linking the business performance goals to the IT project. In this paper it is shown that how competitive benchmarking and standard operations reference models can be combined with Business Activity Monitoring (BAM) in order to capture the value of an IT solution in terms of key business metrics agreed with the business stakeholders at the outset of a customer engagement.

Further White Paper Details
Publisher	Hewlett-Packard	File Format	PDF
Date Published	August 2006	Downloads	129
Format	White Papers
Topics	SLA

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