Service Level Management White Papers
Operational IT Service Management (ITSM)
Overview Over the years, Information Technology (IT) has become so essential to the business world that it would be impossible for most companies to function, let alone succeed, without it. Demands that business-critical systems run at peak performance, enable strategic changes, and drive revenue growth are escalating. To meet this need, IT organizations must evolve into trusted service providers that adapt quickly and offer the cost-effective, reliable, flexible IT services so critical to today's business initiatives. This evolution requires that the IT organization adopt an IT Service Management (ITSM) framework, invest in the right types of technology, develop and implement the correct IT processes, and train people to apply these technologies and processes properly.
| Publisher | Hewlett-Packard | File Format | |
|---|---|---|---|
| Date Published | December 2006 | Downloads | 571 |
| Format | White Papers | ||
| Topics | |||
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