Customer Support Services White Papers
National Bank of Dubai Optimizes Sales by Increasing Customer Support Through Service Innovation
Overview The National Bank of Dubai, one of the leading financial institutions in the United Arab Emirates (UAE), has a strong reputation for service and customer satisfaction. The bank wanted to optimize call center efficiency and provide a one-stop service for all customer inquiries related to the bank's products. They wanted to gain a single, integrated view of each customer's interactions with the bank and track lifetime behavior patterns and improve customer acquisition and retention rates. The bank replaced multiple customer-facing systems with Oracle Interaction Center to provide a single customer management solution for all call center agents and used Oracle TeleService to automate service request management and call routing - improving customer service by cutting wait time and eliminating lost calls.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | December 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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