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Service Level Management White Papers

Problem Management: A CA IT Service Management Process Map

Overview CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. This paper is one of 10 ITSM Process Map white papers. Each paper discusses how to navigate a particular ITIL process journey, reviewing each process activity that must be addressed in order to achieve process objectives. Along each journey, careful attention is given to the critical role of technology in both integrating ITIL processes and automating ITIL process activities.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	July 2006	Downloads	10
Format	White Papers
Topics	Service Level Management, Best Practices, ITIL

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Channel:
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Channel:
IT Governance

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Publisher:
ZDNet UK

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Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

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Publisher:
IBM

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Publisher:
IBM

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