Customer Support Services White Papers
Pitney Bowes, Inc. Is Equipped for Growth With Integrated Customer Relationship Management
Overview Like many businesses today facing the burgeoning pervasiveness of electronic-based communications, Pitney Bowes found that it was relying on decades-old and highly customized technology. The company wanted to move away from its legacy platform, which was impeding its ability to support certain business requirements - including flexible contracts, third-party support, more efficient dispatching of representatives, improved customer retention, better first-call resolution, and inventory management. Pitney Bowes looked to Oracle's Siebel applications and IBM Corporation to create a flexible Customer Relationship Management (CRM) infrastructure upon which to grow new business and revenue opportunities; effectively deploy a nationwide wireless field solution to improve speed, consistency, and predictability of response time to service requests; increase the rate of first-call resolutions; and enhance customer service.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | December 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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