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Quion Group Harnesses State-of-the-Art Technology to Provide Ever-Improving Customer Service
Overview Quion is an independent mortgage servicer specializing in processing residential mortgages for third parties. The company wanted to implement new technology to provide faster, more flexible, and more efficient customer services in order to strengthen market position. They wanted to use technology cost-effectively to support rapid business change and achieve planned growth without increasing number of staff or compromising operational excellence. Quion implemented a service-oriented architecture using Oracle Fusion Middleware to support an optimized, Web-enabled back office system. The company streamlined business processes and improved business process management using Oracle BPEL Process Manager.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | December 2006 | Downloads | 1 |
| Format | Case Studies | ||
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