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Customer Support Services White Papers

Increasing Customer Intimacy, Value-Add and Profits through Expanded Services

Overview Manufacturers and distributors, facing ever-increasing competition, pricing pressure and growth imperatives are quickly waking up to the opportunity offered by expanding their service organization. Services automation is one of the "hottest" corners of the customer relationship management (CRM) marketplace. Learn how your company can benefit from expanded customer services in this Fall, 2006 Industry Directions report, compliments of IBM.

Further White Paper Details
Publisher	IBM	File Format	PDF
Date Published	August 2007
Format	White Papers
Topics	Customer Support Services, Network Design, ROI - TCO

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