Customer Support Services White Papers
Increasing Customer Intimacy, Value-Add and Profits through Expanded Services
Overview Manufacturers and distributors, facing ever-increasing competition, pricing pressure and growth imperatives are quickly waking up to the opportunity offered by expanding their service organization. Services automation is one of the "hottest" corners of the customer relationship management (CRM) marketplace. Learn how your company can benefit from expanded customer services in this Fall, 2006 Industry Directions report, compliments of IBM.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | March 2009 | ||
| Format | White Papers | ||
| Topics | |||
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White Paper RSSBest Practices for Translating Customer Satisfaction into Revenue
DownloadToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
