Customer Support Services White Papers
Increasing Customer Intimacy, Value-Add and Profits through Expanded Services
Overview Manufacturers and distributors, facing ever-increasing competition, pricing pressure and growth imperatives are quickly waking up to the opportunity offered by expanding their service organization. Services automation is one of the "hottest" corners of the customer relationship management (CRM) marketplace. Learn how your company can benefit from expanded customer services in this Fall, 2006 Industry Directions report, compliments of IBM.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | March 2009 | ||
| Format | White Papers | ||
| Topics | |||
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White Paper RSS3 Strategies for Reducing IT Support Costs
DownloadAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
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Selection Criteria for Remote Support Tools
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Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
