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Change and Configuration Management: A Discussion of New Options for Improved IT Services Delivery

Overview If there is a Holy Grail in IT Service Management (ITSM), it might well be a situation in which an administrator can obtain any piece of information about any corporate IT device, including its current location, owner, dependencies, usage and history at the touch of a button. This simple proposition, immensely complex in practice, is fast becoming a reality as a result of pressing management concerns surrounding risk, cost and regulation. This paper considers the history and current status of change and configuration management, the terms most often associated with the discovery, monitoring and modelling of IT device and application statuses and interactions.

Further White Paper Details
Publisher	Touchpaper Software	File Format	PDF
Date Published	April 2006	Downloads	43
Format	White Papers
Topics	Help Desk, Service Level Management, ITIL

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