Customer Support Services White Papers
Services Arm Relationship Success Story: QLogic Corporation
Overview QLogic, an enterprise storage solution vendor, was experiencing rapid worldwide growth in product sales. In addition to other distant customer support issues, a large number of service calls they received by telephone or e-mail were in local non-English languages. QLogic was looking for a long-term global services partner who could provide remote technical support, global spares logistics, and on-site support services. They found everything they needed in Lucent. Lucent Worldwide Services provided managed multivendor network support with a single point of contact for QLogic's management of customer support services. A support service solution was customized to complement the client's existing capabilities and resources.
| Publisher | Lucent Technologies | File Format | |
|---|---|---|---|
| Date Published | November 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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