Knowledge and Data Management White Papers
Shanghai GM Achieves Early Returns on SAS Warranty Solution
Overview Shanghai General Motors (GM) has a strong commitment to after-sales service and quality and is famous for its customer service, particularly the "Buick Care" after-sales brand. While production volumes have tripled over the past years, Shanghai GM needed a strong system to improve the efficiency of its warranty analysis cycle to maintain high customer satisfaction and quality reputation as well as to manage costs. Reducing the time required to find the cause of a warranty problem had become the biggest challenge facing Shanghai GM's After-Sales Service and Quality. The SAS Warranty Analysis solution has allowed Shanghai GM to reduce the warranty analysis cycle time by 70 percent within the first six months and to substantially cut warranty costs.
| Publisher | SAS Institute | File Format | HTML |
|---|---|---|---|
| Date Published | November 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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