Xansa currently uses a number of solutions in this area, including other offerings from BT, but Phillips said the pay as you go model offers more flexibility to add or scale down the number of contact centre agents according to customer demand.
The system also caters for asset management with embedded agents in each machine which can report on performance of hardware and software. The South London and Maudsley (SLAM) trust has gone for remote troubleshooting, asset management and software...
Telstra Services Solutions managing director Mike Foster said: "We are now ideally placed to grow its share of the AU$10 billion (£4bn) Australian ICT services market. Secondly, IBM Global Services will also manage a range of services, including...
The NHS has signed a seven-year contract with Fujitsu Services which will see the supplier provide service desk support for health service IT applications. Core services includes national service desk support, capable of managing all the user...
A new NHS IT service desk is now up and running across the country to help NHS staff solve their tech problems. The local service desks in London and the South switched over to the NHS Connecting for Health (CfH) Service Desk on Monday, completing...
So, if there is an issue with the hotel management system, we can assign the work to the person best placed to do it. International hotelier NH Hoteles has rationalised its IT service desk procedure in anticipation of doubling its business by 2009.