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Gaining Control of IT Service Management with a Web-based Service Desk

Overview If your technical support staff is being pressured to do more with less (and whose isn't?), this Numara Software white paper is for you. It explains how today's mid-market organizations are benefiting from the multi-dimensional capabilities of a next-generation, Web-based service desk, which allows them to:

Accelerate incident management and problem resolution
Standardize business processes
Track IT governance
Automate customer service across multiple channels

Download the paper to learn more about the unique advantages of a Web-based service desk solution as well as the key features to look for when evaluating competing offerings.

Further White Paper Details
Publisher	Numara Software	File Format	PDF
Date Published	August 2006	Downloads	61
Format	White Papers
Topics	Help Desk, ITIL, HIPAA

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