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Directory Services White Papers

Manufacturer Connects Global Employees to Improve Customer Service, Drive Business

Overview Gates Corporation is a global manufacturer of industrial and automotive belts and hoses. Gates's heterogeneous IT infrastructure limited collaboration and remote access to e-mail - key elements of its strategic vision for an integrated collaboration solution to drive customer service and sales. By deploying a Microsoft collaboration environment, Gates enabled its employees to stay connected with colleagues and customers through ubiquitous access to e-mail and to collaborate using presence awareness, live communications, and online workspaces. Estimating that each employee saves 15 minutes per day, Gates expects to see global yearly time savings of 403,000 hours. This Microsoft collaboration strategy will help Gates grow its business and enter new markets.

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	November 2006
Format	Case Studies
Topics	Directory Services

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