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Connect the Dots Between Service Desk and IT Operations: Improving Business Service Delivery
Overview In the normal course of operations, in a large-scale IT environment with dozens of monitoring solutions in place, there are typically more events generated on a daily basis than actually can be handled. Although most IT groups now use some level of correlation to reduce down the amount of symptomatic events to a "Root cause," that alone does not help IT staffs prioritize which events first to address. To properly assess and prioritize resources and workload based on cost and value to the business, IT needs information culled from accurate, intelligent incident reporting. This paper discusses ways that IT organizations can better manage service events to ensure business availability and provide support for overall business health.
| Publisher | Microsoft | File Format | |
|---|---|---|---|
| Date Published | March 2006 | Downloads | 13 |
| Format | White Papers | ||
| Topics | |||
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