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Infra Software Enables LexisNexis Butterworths' Blueprint for IT Best Practice

Overview With three main offices in the UK, LexisNexis Butterworths publishes information in online, print and CD-ROM formats. The company's incumbent helpdesk software, which provided basic call logging functionality, was increasingly unable to meet the company's needs. Analysts could not easily prioritize or track the status of open calls, or share knowledge with other teams. Infra's easy integration with key systems enabled LexisNexis Butterworths to populate a single Configuration Management database quickly and easily with user information automatically imported from Active Directory and asset information from LANDesk.

Further White Paper Details
Publisher	Infra	File Format	HTML
Date Published	November 2006	Downloads	2
Format	Case Studies
Topics	Help Desk, Directory Services, ITIL

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