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Help Desk White Papers

Automated Messaging and Collaboration Platform Helps a Global Financial Institution Reduce Help Desk Resolution Time by 29%

Overview By deploying a multi-location, help desk service request management solution system based on the Microsoft Office System, XML-based Web services, and Microsoft SQL Server 2000, the IT support staff of a global financial services company will be able to close service requests in 29% less time than was possible with the previous communications system. Relying on a scalable solution based on automatic messaging rather than manual person-to-person communications will enable the company to realize a 138-percent Internal Rate of Return (IRR) and an 8-month payback period on its investment.

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	October 2006	Downloads	4
Format	Case Studies
Topics	Help Desk

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