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Cost Control - Risk Mgmt. White Papers

'No Fault Found' Returns Cost the Mobile Industry $4.5 Billion Per Year

Overview One in seven mobile phones are returned within the first year of purchase by subscribers as faulty. Alone this statistic will doubtless raise eye brows and drive speculation over product design flaws and standards in build performance. However further analysis into the nature of these returns reveals the even more disturbing statistic that 63% of the devices being returned are done so without fault. So why are so many devices returned without fault? WDSGlobal are working alongside a leading UK mobile retailer to implement mechanisms and services to significantly reduce the impact of the No Fault Found (NFF) phenomenon.

Further White Paper Details
Publisher	WDSGlobal	File Format	PDF
Date Published	July 2006	Downloads	30
Format	White Papers
Topics	Cost Control - Risk Mgmt., Mobile - Wireless Communications

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'No Fault Found' Returns Cost the Mobile Industry $4.5 Billion Per Year

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