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Business Process Management II: Best Practices of Boeing and UPS

Overview This executive summary is a follow up report to APQC's 2005 "Business Process Management" Best- practice Report. It digs deeper into how organizations are navigating the transition from functional-based to process-based and what benefits are yielded. Learn what works and what doesn't, using best-practices leading organizations leverage to truly create value. These organizations illustrate how they have determined what technology to use, how technology integrates into operational environment, how it accelerates process change, and what near-term benefits will be delivered.

Further White Paper Details
Publisher	APQC	File Format	PDF
Date Published	November 2006	Downloads	2
Format	White Papers
Topics	Infrastructure Management, Knowledge and Data Management, Customer Support Services, Procurement - Purchasing, Finance, IT Manufacturing, Sales - Marketing, Service Level Management, Cost Control - Risk Mgmt., Resources Mgmt., Strategic Planning, IT Reliability, SLA, Enterprise Architecture, Financial Management, Performance Budgeting and Management, Procurement and Sourcing

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