Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted...
A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
Of those surveyed 67 per cent said they expect to reduce costs while only 33 per cent said they expect to see increased customer satisfaction and retention. Total convergence is not about VoIP; it's about taking all your applications and having a...
The link between customer satisfaction and financial success is a lot more than anecdotal, according to a report released on Tuesday. The University of Michigan's American Customer Satisfaction Index, or ACSI, reflects US citizens' sense of...
A report by research firm JD Power and Associates looked into customer satisfaction among the top mobile operators' retail stores and found O2 to be the best rated among mobile buyers and browsers. T-Mobile came second in customer satisfaction...
Yet customer-defection claims and the Nucleus report hit a nerve with Siebel, which boasts a customer satisfaction rating of up to 98 per cent. The company issued a press release on Thursday, claiming "the highest levels of customer satisfaction in...
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