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Bank Management White Papers

Investigating apparent traffic anomalies to ensure peak performance of Permanent TSB's online banking system

Overview In 2001, the bank Permanent TSB launched Online Consumer Banking, followed in 2005 by Online Business Banking. The system was developed by the Bank's own in-house IT department and operates 24 hours a day, 365 days a year. Security and customer service are both critical success factors, and a high level of performance is key to success. System usage has been very intensive since it went live. It peaks each weekday morning when offices open for business and when consumer customers carry out their transactions.

Further White Paper Details
Publisher	Compuware	File Format	PDF
Date Published	November 2006	Downloads	4920
Format	Case Studies
Topics	Bank Management, HR, Back-up, Planning and Services, Strategic Planning, Network Administration, E-mail Marketing, Online Banking, IT Manufacturing, Data Quality, Policy Document Management, Infrastructure Management, Accounting Applications, Finance, Online Trading, Sales - Marketing, Database Management, Service Level Management, Customer Support Services

Did you find this white paper useful? 3 out of 7 users found this white paper useful

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