You are here: silicon.com > Resources > White Papers > Data Management > Data Infrastructure > Knowledge and Data Management

Knowledge and Data Management White Papers

Continental Automotive Systems: Making Quality a Priority with SAP NetWeaver

Overview When you're in the business of manufacturing safety components for the automobile industry, you can't afford to build faulty parts. That's the philosophy at Continental Automotive Systems (CAS), a supplier that employs the automotive industry's 8D process for troubleshooting quality issues as quickly and efficiently as possible. Download this SAP Customer Success Story to learn how the SAP Exchange Infrastructure (SAP XI) and SAP Business Intelligence (SAP BI) solutions have enabled CAS to automate the 8D process and:

Resolve quality issues quickly and completely
Measure and track customer satisfaction
Reduce the incidence of recurring errors

This compelling case study is a must-read resource for any automotive parts supplier that needs to automate the 8D troubleshooting process and improve customer satisfaction.

Further White Paper Details
Publisher	SAP	File Format	PDF
Date Published	January 2005	Downloads	45
Format	Case Studies
Topics	Knowledge and Data Management, Procurement - Purchasing, Business Intelligence - Data Warehousing, IT Manufacturing, Cost Control - Risk Mgmt., Resources Mgmt., Strategic Planning, Performance Budgeting and Management, Data Sharing and Integration, Decision Support Systems

Did you find this white paper useful? 2 out of 3 users found this white paper useful

Accelerating Enterprise Data Governance Part 1

Publisher:
DataFlux

Data Governance for Master Data Management and Beyond

Publisher:
DataFlux

Getting Started with Master Data Management

Publisher:
DataFlux

Five Steps to More Valuable Enterprise Data

Publisher:
DataFlux

Live Webcast: Fix Access Control and Protect Your Data 80% Faster

Publisher:
Varonis

The Bloor Perspective: XML boost, EMC diversification and Xerox's survey knowledge

Five hundred and twenty-nine telephone interviews were conducted with senior managers in marketing and finance within the automotive, utilities, high-tech, white good manufacturing and communications sectors.

Channel:
Comment & Analysis

Analyst View: What makes your business tick?

Now that dashboards are used by a wider range of management, this amplifies the effect of errors and data inconsistency. For example, they measure that customer satisfaction is going down, rather than measuring the underlying factors that have...

Businesses lose faith in tech investments

Among the advice for CIOs is to build up a demonstrable track record of creating more value for the business, such as improving customer satisfaction or earnings per share. On the technology front Gartner has identified business intelligence (BI...

Channel:
CxO Extra
Tags:
gartner

Poor data hinders corporate social responsibility drive

Some of the key drivers for this CSR investment are regulatory compliance, strengthening the corporate brand and reputation, business opportunities, customer satisfaction - and even moral imperative. White said Lawson is also planning to integrate...

Online retailers rated on customer satisfaction

Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted...

Channel:
Retail & Leisure
Tags:
amazon,
b&q,
hmv,
play

Dell tops customer satisfaction charts

A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.

Channel:
Desktops

Featured White Papers

IDC reports on Novell's Secure Desktop Solution: A Modern-Day Marriage of Business Benefit and Risk Reduction

This IDC whitepaper examines how companies are turning to integrated security solutions, such as Novell Secure Desktop Solution, to deal with the vulnerability of mobile assets and implement a comprehensive security strategy.

Publisher:
Novell

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Balancing Security Against Productivity

What makes for great security? Is it about keeping the bad guys out or letting the good guys in? About defending attacks or preventing them? When IDG Research Services queried IT security professionals on the topic, intriguing insight into the effectiveness of security management came to light.

Publisher:
Novell

Also on silicon.com

Site Navigation:

Knowledge and Data Management White Papers

Continental Automotive Systems: Making Quality a Priority with SAP NetWeaver

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific